As Prime Status deals with digital content (e.g., images, videos, overlays, templates, and premium features), all purchases are considered final and non-refundable once content is downloaded or processed.
If you accidentally make multiple payments for the same purchase, we will refund the duplicate charges upon verification.
If a transaction fails but your account is still charged, we will process a refund once we confirm the deduction.
If you experience technical issues that prevent you from accessing purchased content, we may offer a refund or alternative solution.
Email us at support@primestatus.app within 7 days of the transaction with your refund request.
Include transaction ID, payment proof, and detailed explanation of why you're requesting a refund.
We'll review your request and process the refund to your original payment method if approved.
You must provide a valid transaction ID or payment proof for verification.
Refund requests must be submitted within 7 days of the original transaction.
Refunds will be processed to the original payment method used for the transaction.
Your refund request must fall under one of our approved exception categories.
Purchases made due to change of mind or buyer's remorse are not eligible for refunds.
Any digital content that has been downloaded or accessed cannot be refunded.
Premium features that have been activated or used are not refundable.
Expired subscription periods or unused subscription time cannot be refunded.
We typically review refund requests within 3-5 business days and respond with our decision.
Approved refunds are processed within 5-10 business days, depending on your payment provider.
Contact our support team for refund queries or complaints:
support@primestatus.appPlease include "REFUND REQUEST" in your subject line for faster processing.